Effective Date: July 13, 2026
Jeladai Company Limited ("Jeladai", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our customers, business partners, website visitors, and all individuals who interact with our services. We recognize that trust is the foundation of every successful business relationship, and safeguarding personal information is an essential part of maintaining that trust. This Personal Data and General Privacy Policy explains how we collect, use, store, share, protect, and otherwise process personal information obtained through our website, customer portal, software platforms, cloud infrastructure, web hosting services, domain registration services, technical support channels, and any other products or services provided by Jeladai. By accessing our website or using any of our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
This Privacy Policy applies to all products and services offered by Jeladai, including but not limited to shared web hosting, reseller hosting, virtual private servers (VPS), dedicated servers, cloud hosting, domain name registration and management, SSL certificates, business email hosting, website design and development, custom software development, application programming interface (API) integrations, cloud infrastructure services, managed technical support, consulting services, and any future digital products or services that Jeladai may provide. The Policy applies whenever personal information is collected directly from you or automatically through your interaction with our systems and websites.
To provide our services effectively, we collect information necessary to identify our customers, establish accounts, deliver services, process payments, and provide technical support. This information may include your full name, company name, postal and physical address, telephone number, email address, billing details, tax information where required, account credentials, and customer preferences. Depending on the services requested, we may also collect domain registration details, server configuration information, DNS records, hosting account information, resource usage statistics, backup information, and technical support records.
When you visit our website or use our online services, certain technical information is collected automatically. This may include your Internet Protocol (IP) address, browser type and version, operating system, device information, language preferences, pages visited, access times, referring websites, and general usage statistics. Such information helps us maintain system security, improve website performance, diagnose technical issues, and enhance the overall customer experience.
Jeladai processes personal information solely for legitimate business purposes related to the delivery and improvement of our services. Your information may be used to create and manage customer accounts, register and renew domain names, provision hosting services, process payments, verify customer identity, respond to technical support requests, maintain communication regarding your services, improve our products, monitor service quality, prevent fraud, investigate security incidents, comply with legal obligations, and provide customer notifications regarding maintenance, service updates, or changes affecting your account. We may also use aggregated and anonymized information for internal business analysis, performance monitoring, and strategic planning. Personal information is never processed for purposes that are inconsistent with this Privacy Policy without an appropriate legal basis or your consent where required.
Our website uses cookies and similar technologies to improve functionality, maintain secure user sessions, remember customer preferences, analyze website traffic, and protect against fraudulent or malicious activities. Cookies enable certain features of our website and customer portal to function correctly and help us understand how visitors interact with our online services. While users may configure their web browsers to reject or delete cookies, doing so may limit the functionality of certain features or prevent access to secure areas of our website. Additional information regarding our use of cookies is available in our separate Cookie Policy.
Jeladai treats all customer information as confidential and does not sell, rent, or trade personal information to third parties for commercial marketing purposes. However, we may share personal information with carefully selected service providers, payment processors, cloud infrastructure providers, domain registries and registrars, email service providers, security partners, professional advisers, auditors, or government authorities where such disclosure is necessary to provide our services, comply with legal obligations, enforce our contractual rights, protect our systems, or respond to lawful requests from competent authorities. Every effort is made to ensure that third parties handling personal information maintain appropriate security standards and confidentiality obligations.
Protecting customer information is a fundamental responsibility of Jeladai. We implement a comprehensive range of technical and organizational security measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures include encrypted communications using SSL/TLS technology, secure authentication mechanisms, password encryption, firewall protection, malware detection systems, network monitoring, access controls, server hardening, regular security updates, backup procedures, and continuous monitoring of our infrastructure. Although we strive to maintain industry-standard security practices, no internet-based system can guarantee absolute security, and customers are encouraged to protect their own account credentials and maintain independent backups of important data.
Jeladai retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including the provision of services, compliance with contractual obligations, legal and regulatory requirements, dispute resolution, financial reporting, fraud prevention, and enforcement of our agreements. When personal information is no longer required, it is securely deleted, anonymized, or destroyed using appropriate methods designed to prevent unauthorized recovery or access.
Depending on the applicable laws governing your jurisdiction, you may have the right to request access to your personal information, request correction of inaccurate or incomplete information, request deletion of personal data where legally permissible, request restriction of certain processing activities, object to processing based on legitimate interests, withdraw consent where consent forms the legal basis for processing, or request a portable copy of your personal information in an appropriate electronic format. Jeladai will respond to such requests within a reasonable period and in accordance with applicable legal requirements.
To deliver reliable hosting, cloud, and software services, Jeladai may utilize infrastructure, data centers, technology providers, or service partners located in different countries. Where personal information is transferred outside the jurisdiction in which it was collected, we implement reasonable safeguards and contractual protections to ensure that such information continues to receive an appropriate level of protection consistent with applicable data protection laws and internationally recognized privacy standards.
Our website and customer portal may contain links to third-party websites, software, payment platforms, or online services that operate independently of Jeladai. We are not responsible for the privacy practices, security measures, or content of those external websites. Users are encouraged to review the privacy policies of any third-party services before providing personal information or using their products.
Jeladai reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, technological developments, or service offerings. Any revised version will be published on our website together with an updated effective date. Continued use of our website or services following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which Jeladai processes personal information, please contact us using the details provided on our official website. Our team will make every reasonable effort to respond promptly and address your concerns in accordance with applicable legal requirements.
By accessing our website, creating an account, purchasing our products or services, or otherwise interacting with Jeladai Company Limited, you acknowledge that you have read, understood, and agreed to the collection, use, storage, and processing of your personal information as described in this Personal Data and General Privacy Policy.
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